9elmo6
Ammar Elmoghazy, an Electronics Engineering graduate, currently a Masters student at Ontario Tech University. My aim here is to share things that I have worked on, working on, and will work on, hopefully it would help someone out there. My Research interests - IoT 💻, AI 🤯, Electronics Engineering ⚡️ . Non-research interest - Health 🏥, Philosophy 💭, Psychology 🧠.
2019 - 2020 IBM UK, Technology placment year
Role Description
- As a workload manager for the Tivoli monitoring products L2 support team, had to make sure all the engineers receive a balanced and relevant cases, in addition to, making sure that all the customer new and old cases are being responded to within a reasonable time
- Published a bi-monthly newsletter containing all the new blogs, technotes, new releases and downloads for the products the team support. Moreover, recording a video explaining the most important highlights from this content to make it easier for our clients.
- Received a weekly 1-2-1 technical training with the team lead on the products, to practically install and troubleshoot ITM (IBM Tivoli Monitoring) to help on cases with the engineers
- Extended more in the role by taking responsibility for patching all the Linux/Windows machines for the team to ensure a safe and secure environment for them. With the help of the lab engineer I was able to learn some shortcuts to apply multiple patches on one go and even understand more about Linux OS
- Got involved in different giveback opportunities, that gave me the chance to build technical skills like Javascript, HTML, CSS. Along with a development in the soft skills that includes communication skills, leadership, and teamwork by joining the how-to community as a project manager.
- Finished over 100 hours of learning through IBM open badges and learning workshops in different technology areas.
- Finally, got the opportunity to be accredited by the IET to be ICT technician.
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